Terms and Conditions

  • The product may not be exchanged or returned after (three) days of receipt.

  • In order to exchange or return the product, it must be in excellent condition

  • Delivery fees are not refundable if the customer registered the wrong contact number or the wrong order shipping address

  • A customer is responsible for return fees

  • Returning the oud based on the weight, above 10 grams, the value is deducted along with the return costs

  • There is no return over 500gm of oud

  • We return the amount to the customer after the product arrives, and to ensure its condition and non-consumption

  • Any Extra bank or exchange currency fees are not our responsibility

Shopping Cart
Select your currency